Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
As a Product Manager / Product Owner – AI, you will have end-to-end ownership of AI initiatives for a specific Line of Business or claims domain. You will partner directly with business stakeholders to define AI-enabled improvements to claims operations, cost control, and client service performance, and translate those objectives into structured, sprint-ready execution plans.
Key Responsibilities
- Work directly with claims leadership, operational managers, and Business Transformation Leads to understand workflow bottlenecks, leakage drivers, customer friction points, regulatory risks, and client performance commitments.
- Translate insights into clearly defined AI use cases with measurable operational objectives.
- Decompose initiatives into epics and features that reflect real-world operational workflows.
- Collaborate with AI engineers and data scientists to validate feasibility, data availability, model explainability considerations, and downstream operational impact.
- Own and continuously refine the product backlog.
- Prepare stories with detailed acceptance criteria that reflect actual claims scenarios and operational realities.
- During sprint execution, remain closely engaged with the delivery team.
- Validate that developed models, automation features, or decision-support tools function appropriately within the claims workflow.
- Communicate progress, risks, and trade-offs to LOB stakeholders transparently.
- Monitor adoption, operational metrics, and user feedback following deployment.
Qualifications
- 6–10 years of experience in Product Management or Business-Technology roles within insurance, claims, or managed services.
- Strong understanding of claims operations, adjuster workflows, or insurance servicing models.
- Experience working in Agile delivery environments.
- Ability to translate operational pain points into structured technical requirements.
- Strong stakeholder communication skills across business and technical audiences.