Description
Join Zendesk's Bay Area focused Sales team as a dynamic Commercial Account Executive. Drive growth by helping commercial organisations modernise their customer experience through cutting-edge AI and automation.
Key Responsibilities:
- Drive top-line revenue growth by acquiring new Commercial customers across the Bay Area
- Manage and nurture customer relationships to ensure maximum satisfaction, retention, and long-term success
- Promote AI adoption by showcasing Zendesk's intelligent CX platform
- Proactively identify and pursue opportunities to cross-sell and upsell AI-enabled solutions
- Leverage data insights, intent signals, and adoption analytics to target high-potential customers
- Understand and align Zendesk's products with each customer's business objectives
- Lead complex and competitive sales cycles using consultative and value-based selling
- Maintain a healthy, well-qualified pipeline and accurate forecasting
- Build trusted relationships with executive-level stakeholders
- Collaborate cross-functionally with internal teams to enhance strategy and deliver exceptional customer outcomes
Requirements:
- BA/BS degree or equivalent experience required
- 3+ years of B2B sales or solution engineering experience, preferably in SaaS or AI technology
- Proven track record of exceeding sales targets
- Demonstrated success navigating complex sales cycles and renewals
- Experience managing and expanding customer relationships across multiple decision-making levels
- Proven ability to sell to VP and C-level executives
- Exceptional presentation, negotiation, and closing skills
- Entrepreneurial spirit with strong collaboration skills and a passion for continuous professional growth
- Understanding of AI, automation, and CX technology trends
- Familiarity with key sales tools such as Salesforce, Outreach, and Clari