Description
We are looking for an enthusiastic, motivated and highly skilled Operations Lead to join our friendly, caring and innovative general practice team. You will be working within a management team, alongside our Business, Assistant Business Manager and the GP Partners.
Honeypot Medical Centre is a forward-looking, innovative GMS general practice, serving a population of approx. 19,000 patients. We believe in retaining the traditional values of general practice, including a strong patient-centred ethos, while embracing innovation and technology to provide a general practice fit for the future.
Main Duties/Key Tasks
- Monitoring and management of practice administrative rota
- Ensuring admin staff rota completed general rota to be constantly updated depending on staff changes, and weekly rota to be completed a week in advance and discuss and issues arising with Partners and Business Manager.
- Ensure adequate staff on a daily basis for opening and closing of practice premises
- Monitoring and management of practice administrative processes
- Daily review and management of various areas of staff administrative workload and ensure timely completion and that backlogs are not developing
- Staff Induction, training and supervision
- Patient communications, liaison and complaints
- Provision of General Practice Services in line with GP Contract
- Human Resources
- CQC Compliance
- Premises maintenance and premises compliance checks
- Other Duties
Person Specification
- Qualifications
+ Essential: Attention to detail and accuracy in all tasks, Excellent verbal and written communication skills, Ability to work autonomously, Excellent organisational and time management skills, Ability to meet tight deadlines, Flexible approach, Team player, Problem solving skills, Motivational leadership skills, Project management, Previous experience within an medical centre or other health related environment, Experience in supervising staff
- Experience
+ Essential: Previous experience within an medical centre or other health related environment, Excellent organisational and time management skills, Excellent verbal and written communication skills, Excellent IT skills - professional packages, Ability to work autonomously, Experience in staff supervision and management