Description
We are seeking an Enterprise Core Customer Success Manager to work remotely in Canada. As part of our Customer Success team, you will work closely with our top customers to understand their unique challenges and advise on customizing Samsara for their needs.
Responsibilities:
- Ensure customers increase safety, efficiency, and sustainability of their operations with our IoT platform
- Develop joint success plans with customers, outlining objectives, metrics, and timelines
- Conduct executive business reviews and workshops with customers
- Serve as a mentor to the wider Customer Success and Support teams
- Champion Samsara's cultural principles
Requirements:
- 4+ years of experience in senior Customer Success, account management, or strategic consulting
- Enterprise SaaS experience preferred
- Strong priority management and emotional intelligence
- Experience supporting technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust and communicating effectively with stakeholders
Ideal candidate:
- Strong bias for action and ability to think big
- Experience serving large-scale business solutions at Fortune 500 companies
- Thrives in an unstructured, fast-paced environment
Compensation:
- Annual OTE salary $109,650-$141,900 USD
Benefits:
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health and parental leave plans