Description
TaskUs is seeking a Spanish Customer Care Specialist to provide world-class service to customers in an accurate, efficient, and respectful manner. As a Customer Care Specialist, you will be responsible for handling technical-based customer assistance through chat and email, dealing with challenges faced in a customer-focused role, and participating in department initiatives.
Responsibilities:
- Provide technical-based customer assistance through chat and email
- Deal with challenges faced in a customer-focused role
- Participate in department initiatives and provide feedback/updates
- Promote collaborative solutions and support colleagues/department
- Solve problems and think critically with the customer's interest and satisfaction as the primary goal
- Be social media savvy and able to communicate effectively verbally and in written format
Role Requirements:
- English and Spanish (B2/C1) speaking and writing
- Minimum 1-2 years of experience in Customer Support, technical support, or IT functions
- Great communication skills, written and oral
- Ability to work independently and as a remote team player
- Adaptable and flexible with process and information changes
- Willing to participate in a background screening
- Proven customer communication experience (email and chat)
- Strong working knowledge of external systems and PC-based internet and software applications
What We Offer:
- Competitive industry salaries
- Comprehensive benefits packages
- People First culture with a focus on employee well-being
- Opportunities for internal mobility and professional growth