Description
The Senior Manager, Partner Strategy & Operations (PS&O), Partnerships & Alliances is a strategic operator who expands the leadership and execution capacity of the Partnerships & Alliances team.
This role serves as a deputy for the Partner Program, PMO Launch and IPD, providing leadership continuity, independently leading partner-facing initiatives, and reducing key-person dependency across critical priorities.
The position combines partner ecosystem expertise, operational leadership, data-driven decision-making, and technology-enabled solution design. The individual turns strategy into execution by building the operating models, governance, roadmaps, processes, and accountability required to deliver measurable outcomes across the partner lifecycle.
The role leads complex initiatives, some of which will be partner facing, from concept through launch, coordinating across Sales, Product, Technology, Finance, Legal, Marketing, Data, and Operations. It also builds scalable mechanisms, systems, reporting, and automation that improve partner experience, increase productivity, and enable the team to respond effectively as business priorities evolve.
Key Responsibilities
Partner Program Operations & Adoption
- Operationalize the Thomson Reuters Partner Program, including tracks, tiers, benefits, scorecards, governance, and partner journeys.
- Manage the program operating cadence, including participation tracking, tier reviews, governance forums, and partner progression.
- Develop repeatable processes, communications, playbooks, and enablement materials that drive consistent execution and partner adoption.
- Monitor program participation and effectiveness, turning feedback and performance insights into practical improvements.
Strategic Partner Initiative Delivery
- Independently lead priority partner-facing initiatives from definition through launch, adoption, and stabilization.
- Establish clear objectives, scope, milestones, ownership, dependencies, decision points, and success measures.
- Resolve cross-functional issues, escalate material decisions with clear options and recommendations, and provide executive-ready updates on progress, risks, trade-offs, and required actions.
Partner Launch PMO & Governance
- Operate a consistent intake, assessment, and prioritization process for complex partner-facing launches.
- Coordinate cross-functional launch readiness and maintain portfolio-level visibility.
- Establish repeatable launch standards, templates, and accountability mechanisms.
Partner Performance & Decision Support
- Maintain partner scorecards, program KPIs, and recurring review mechanisms.
- Translate data into clear recommendations on partner progression, intervention, investment, and enablement.
- Partner with Revenue Operations, Finance, Data, Sales Operations, and Technology to improve data quality, attribution, and reporting.
Scalable Partner Operations & Continuous Improvement
- Identify partner processes to standardize, simplify, redesign, or automate.
- Lead or support technology-enabled improvements involving Salesforce, PRM, partner portals, workflow automation, analytics, and AI-enabled processes.
- Set measurable outcomes for improvements, such as reduced cycle time, manual effort, and operational risk.
Required Qualifications
- 7+ years of experience in partner operations, partner programs, business operations, strategic program leadership, solution design, business analysis, process improvement, or technology-enabled transformation.
- Demonstrated ability to act as a trusted deputy or senior operator, providing leadership continuity and independently driving high-priority work.
- Experience leading complex, cross-functional initiatives from concept and business case through implementation, launch, adoption, and continuous improvement.
- Strong understanding of partner, alliance, channel, or ecosystem programs and the end-to-end partner lifecycle.
- Experience designing operating models, governance, roadmaps, processes, decision frameworks, and accountability mechanisms.
- Strong analytical capabilities, including experience with dashboards, scorecards, forecasting, performance reporting, KPI design, and executive insights.
Benefits
- Flexibility & Work-Life Balance: Flex My Way, work from anywhere for up to 8 weeks per year.
- Career Development and Growth: Grow My Way programming and skills-first approach.
- Industry Competitive Benefits: comprehensive benefit plans, flexible vacation, two company-wide Mental Health Days off, access to the Headspace app.
- Culture: award-winning reputation for inclusion and belonging, flexibility, work-life balance.
- Social Impact: Social Impact Institute, two paid volunteer days off annually.
- Making a Real-World Impact: helping customers pursue justice, truth, and transparency.
The base compensation range for this role is $119,700 USD - $222,300 USD.