Description
Salesforce is seeking an Engagement Delivery Senior Manager to oversee teams and drive successful customer outcomes with implementations. The ideal candidate will have 7+ years of professional services, consulting, or program/project management experience, and 3+ years managing complex technology implementations.
Your Impact As an Engagement Delivery Senior Manager, you will:
- Serve as the overall leader of the project team, ensuring strong communication channels and giving clarity, motivation, and direction to the team
- Be the primary customer interface, performing project management activities to ensure adherence to Salesforce methodology, project gates, and governance
- Build and lead project plans, supervise and review project progress and timelines, and ensure on-time, on-budget delivery of projects
- Drive teams through the software engineering experience using Agile and demonstrated analytical and technical skills
- Supervise utilization of project resources in alignment with resource allocation and budget
- Lead one or two large projects or programs, or a couple of small to medium-sized interrelated projects
- Anticipate and remove obstacles that slow down or prevent teams from delivering on project goals
- Facilitate requirements gathering and assist with crafting project deliverables and Salesforce documentation as needed
- Work as an extension of the account team to extend the Salesforce footprint
- Participate in end-to-end implementation planning, including project management, risk and issue management, communication, and business organizational change
- Facilitate User Acceptance Testing with business end users, including coordination and user acceptance sign-off
Basic Qualifications
- 7+ years of professional services, consulting, or program/project management experience
- 3+ years managing complex technology implementations (Salesforce platform experience strongly preferred)
- Proven experience in project management, including external client projects with a specific focus on software development, CRM, and SaaS environments
- Ability to balance business and technical requirements to produce a project plan, and to collaborate to gather information, such as estimates, as input to the project plan
- Ability to lead enterprise-wide engagements, facilitate meetings with client executives, mentor teams of senior team members, and proactively manage project risks
- Demonstrated project management skills, with direct responsibility for leading project teams of 20+ members and managing budgets and schedules
- Demonstrated ability to have difficult conversations
- Proven track record of delivering high-quality results on time and within budget, with strong budget management skills
- Ability to manage and maintain clear communication with remote consultants
- Outstanding interpersonal skills, along with strong verbal and written communication skills
- Ability to work effectively in a fast-paced, high-energy, team-oriented environment
- Proficiency in Spanish and English
- Availability to travel regionally, and occasionally internationally, depending on customer needs
Benefits When you join Salesforce, you'll have access to benefits and resources to support your well-being and career growth.