Description
As a Senior Customer Success Manager at Freshworks, you will act as a strategic consultant and trusted advisor to mid-market and enterprise customers. Your primary goal will be to ensure customer satisfaction and success with our products.
Key responsibilities include:
- Developing and executing success plans with customers
- Building strong relationships with C-level stakeholders
- Identifying and closing expansion opportunities
- Providing coaching and education to improve product adoption
- Collaborating with internal stakeholders to complete customer goals
The ideal candidate will have:
- At least 7+ years of Customer Success or related experience in a B2B environment
- Experience working with Mid Market and Enterprise level customers
- Strong communication and presentation skills
- Ability to work in a fast-paced, global team environment
Freshworks offers a range of benefits, including company-funded Life & Long-Term Disability insurance, pension scheme, private medical insurance, and learning & reading budget of up to £1,000 per year.