Description
We are currently seeking an experienced professional to join our team in the role of Lead Business Analyst.
In this role, you will:
- Manage analysis activity across one or more projects, programmes, or value streams to support agreed change outcomes
- Capture, translate and clarify business requirements with clear traceability to outcomes and benefits
- Document and interpret business and IT processes to support solution design and delivery planning
- Evaluate customer journeys and product functionality to identify improvements and inform solution options
- Partner with business, technology and digital teams to define solution options and recommend the best-value approach
- Coordinate Change & Implementation activity including User Acceptance Testing, training and communications support
- Surface delivery risks and issues early and coordinate actions to remediate or escalate appropriately
- Share learnings and best practice across change teams to strengthen ways of working and continuous improvement
To be successful in this role, you should meet the following requirements:
- Demonstrate strong communication skills across a range of stakeholders
- Build effective working relationships with business, technology and cross-functional partners
- Apply critical thinking and structured problem-solving to evaluate options and recommend outcomes
- Plan change activities and manage risks to support safe deployment and adoption
- Show understanding of change methodologies and how they support iterative delivery
- Bring experience capturing and documenting clear, traceable business requirements
- Apply practical judgement to balance detail with pace in a delivery environment
- Show understanding of the retail financial services industry