Description
The London Borough of Waltham Forest is seeking experienced Housing Options & Assessment Officers. As a Housing Options & Assessment Officer, you will manage a varied caseload of residents who are homeless or at risk of homelessness. You will assess needs, make legally robust decisions, and identify realistic solutions to prevent homelessness. This role requires confidence, sound judgement, emotional resilience, and the ability to stay focused under pressure.
Key Responsibilities:
- Assess housing needs and determine statutory duties under the Homelessness Reduction Act 2018
- Conduct detailed interviews with residents in housing need
- Produce clear, compliant statutory decision letters and Personal Housing Plans
- Take proactive action to prevent homelessness, including engaging with landlords and agents
- Promote a full range of housing options, including private rented solutions
- Work collaboratively with colleagues and partners to progress cases and remove barriers
- Maintain accurate records, manage data, and contribute to service performance
Qualifications and Requirements:
- Minimum 2 years' experience of working in a fast-paced, resident-focused environment
- Minimum 2 years' experience in a busy Housing Options / Prevention & Assessment service
- Knowledge of frontline housing services
- Excellent knowledge and application of IT systems and software packages
- Ability to work with minimum supervision, using problem-solving skills and initiative
- Excellent levels of literacy and numeracy
- Ability to work flexibly, balancing competing priorities and meeting deadlines
- Strong working knowledge of homelessness legislation and processes
- Confidence managing a complex caseload independently
- Excellent communication skills, including handling difficult conversations with empathy and clarity
- Strong organisational skills and attention to detail
What you'll get in return:
- A role where your work has visible, meaningful impact every day
- A supportive team environment with opportunities to learn and develop
- A council that is committed to fairness, inclusion, and staff wellbeing