Description
We are seeking a Complaint Management Professional to join our team in Fuschl am See, Austria.
As a Complaint Management Professional, you will be responsible for evaluating and classifying incoming complaints, investigating and coordinating with various stakeholders, preparing statements and reports, monitoring data and trends, and contributing to process and system improvements.
Key responsibilities include:
- Reviewing and classifying incoming complaints according to established processes
- Coordinating with Quality Management, Quality Assurance, Manufacturing and Technology, Logistics, Legal, and international subsidiaries to resolve complaints
- Preparing clear and accurate statements and reports based on investigation findings
- Monitoring complaint data to identify recurring issues and trends
- Contributing to improving complaint management processes and systems
To succeed in this role, you will need:
- A completed technical education, such as an HTL qualification, or a degree in food technology, biotechnology, process engineering, natural sciences, or a comparable field
- At least three years of experience in quality management, ideally specialising in complaint handling
- Very good command of English; German is a plus
- Strong communication skills and the ability to collaborate with international stakeholders
- An independent, structured, precise, and conscientious approach to work
- A solution-oriented mindset with strong analytical and problem-solving skills
We offer a competitive salary package based on market-oriented salaries, with a minimum salary of €2362 gross per month.
If you're interested in joining our team, please submit your application.