Description
Some careers have more impact than others. If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be.
As a VP, Customer Onboarding & Specialist, BBD, you will manage end-to-end onboarding for commercial customers, ensuring complete and accurate documentation, timely processing, and full compliance with the Bank's AML/KYC standards and applicable regulatory requirements.
Principal responsibilities:
- Manage end-to-end onboarding for commercial customers
- Perform detailed quality reviews of onboarding submissions
- Act as the dedicated, customer-facing point of contact throughout the account-opening journey
- Identify opportunities to support customers' broader banking needs during onboarding
- Track case progress against agreed service benchmarks
- Collaborate with internal stakeholders and cross-functional teams
- Contribute to a positive onboarding experience
- Maintain accurate, timely system updates and comprehensive case records
- Lead case governance and manage escalations
- Coach and support team members
Requirements:
- University degree in Business Administration or related disciplines
- Proven years of work experience in providing high standard of customer service preferred
- Knowledge in commercial banking and Know Your Customer (KYC) regulatory requirements on corporate customers
- Passes in the Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8
- Experience in handling CDD review for corporate customers preferred
- Good communication and interpersonal skills
- Proficiency in both spoken and written English and Chinese
- High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
- Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.