Description
At Adyen, a leading financial technology platform, we're seeking a People Solutions Partner to join our People Operations team in Singapore.
As a People Solutions Partner, you will transform manual workflows into intelligent, tech-forward processes, maximizing self-service capabilities across the employee lifecycle, and bridging the gap between daily operations and core HR systems.
Responsibilities
- Audit daily People Operations workflows to identify manual friction points and design, test, and ship specialized AI protocols, automated routing, and self-healing pipelines to eliminate predictable patterns and minimize process exceptions.
- Build, prototype, and deploy solutions independently using AI-assisted coding tools, low-code/no-code platforms, and basic scripting.
- Structure and maintain internal HR knowledge, power automated search, conversational assistants, and triage systems enabling employees and managers to resolve inquiries quickly.
- Act as the operational liaison between People Operations and core People Technology teams, translating business needs into clear technical requirements, workflow maps, and API/webhook integrations.
- Redesign core lifecycle processes to scale operations, define and track key efficiency metrics, and build automated data pipelines and dashboards.
- Establish guardrails around employee data security, privacy, and algorithmic fairness.
- Enable the Team by building playbooks, documentation, and enablement frameworks for the broader People team on how to effectively leverage Generative AI, prompt engineering, and low-code tools.
Requirements
- 5+ years of experience building, scaling, or optimizing internal platforms at a high-growth global company.
- User-Centric & UX/UI Empathy: Strong human-centered design mindset, experience conducting internal user research, designing intuitive employee-facing interfaces, and driving change management and user adoption.
- Demonstrated experience designing and deploying AI-driven workflows, generative AI models, prompt engineering, and agentic workflows.
- Deep operational familiarity with core HR platforms from a super-user/administrator perspective.
- Ability to break down complex, cross-functional HR processes into structured, event-driven system logic with explicit automated triggers and exception-handling mechanisms.
- Excellent capability to translate complex AI concepts and architectural constraints into clear operational requirements.
- Entrepreneurial builder mindset who thrives in rapid growth and ambiguity.
What's Next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role.