Senior Director, Operations

As the Senior Director, Operations in Canadian Wealth Management Operations, you will help drive strategy in a large diverse group of departments that supports multiple business lines across RBC.

You will provide oversight, coaching, and strategic direction to a large team of experienced managers, collaborate cross-functionally across business lines, and represent RBC at industry associations and regulatory forums.

Responsibilities

• Lead a large team of professionals ensuring and directing regulatory compliance, risk mitigation, and strategic oversight for groups that fall under this mandate ensuring flawless delivery to clients and regulatory bodies.
• Develop and execute short- and long-term strategies to ensure operational readiness for day-to-day deliverables, new regulations and system implementations.
• Act as the subject matter expert and senior liaison for all matters with regulators, internal and external auditors, industry peers, and key internal stakeholders.
• Oversee the design, documentation, and improvement of internal controls, ensuring they meet compliance, audit, and enterprise risk standards.
• Lead or contribute to cross-functional and enterprise-wide initiatives related to relevant areas such as strategy, compliance, technology upgrades, and operational efficiency as required.
• Monitor departmental metrics, analyze data trends, and report on operational effectiveness and risk indicators.
• Support business continuity, operational resilience, and regulatory examinations involving Wealth Management Canada Operations areas under this mandate.
• Proactively identify risks and recommend mitigation strategies to ensure ongoing compliance with all relevant laws and industry standards.

Requirements

• 10+ years of experience in financial services operations, Canadian and international tax knowledge, including CRA, Revenue Québec, IRS and international reporting requirements and standards preferred, and regulatory compliance experience.
• Proven leadership experience managing very large and diverse teams and complex operational functions and relationships.
• Demonstrated ability to lead and drive through strategic change, continual process improvements, and risk mitigation.
• Experience working in a complex, multi business line environment and product set.
• Proactively manage and actively contribute to a diverse set of stakeholders.
• Bachelor’s degree or equivalent work experience.

Nice-to-haves

• Solid understanding of Wealth Management services, processes, industry systems and operations.
• Graduate Degree in Business, Finance or Accounting designation.
• Canadian Securities related courses.
• Knowledge of audit, compliance, or tax risk management in a brokerage or wealth management environment.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business.