Small Format Team Leader

We are seeking a Small Format Team Leader to join our team at Target. As a Small Format Team Leader, you will be responsible for providing exceptional guest service, customizing each experience and anticipating guest needs.

The starting pay range for this position per hour is $19.75 - $21.75. The full pay range for this position per hour is $19.75 - $33.60.

Responsibilities:

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observe and provide feedback, holding team members accountable while recognising great guest experience moments.
• Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviours and execution.
• Understand sales goals, plan daily/weekly workload with guidance from direct leader, and execute the same to deliver on department and store sales goals and guest engagement.
• Demonstrate a service culture that prioritises the guest service experience.
• Enable a consistent experience for our guests by ensuring product is in stock, available, accurately priced and signed on the sales floor.
• Be an expert of operations, accuracy, process and efficiency.
• With guidance from your direct leader, manage incoming and outgoing products, maintain stock levels, ensuring inventory accuracy, and executing product arrangement, pricing and promotional signing processes for your assigned department(s).
• Assign daily tasks to team members based on planned workload and guest traffic patterns.
• With guidance from your leader, help lead team members in your department(s) in the backroom and sales floor areas.
• Enable efficient delivery to our guests by leading pick, pack and ship fulfilment work.
• Evaluate candidates for open positions and develop a guest-centric team.
• Participate in team onboarding and learning.
• With guidance from your direct leader, close knowledge and skill gaps through training and experiences.
• Establish clear goals and expectations and hold team members accountable to expectations.
• Demonstrate inclusivity by valuing diverse voices and approaches.
• Always demonstrate a culture of ethical conduct, safety and compliance.
• Lead and demonstrate a safety culture through modelling and recognising safe behaviours.
• Model the execution of physical security processes.
• Support merchandise protection strategies.
• Lead and demonstrate a culture of executing all best practices.
• As a key carrier, follow all safe and secure training and processes.
• Regularly assume store-level leadership on duty (LOD) responsibilities.
• Address all store emergency and compliance needs.
• Support guest services.

Requirements:

• Must be at least 18 years of age or older.
• High school diploma or equivalent.
• Previous retail experience preferred, but not required.
• Lead and hold others accountable.
• Learn and adapt to current technology needs.
• Work independently and as part of a team.
• Manage workload and prioritise tasks independently.
• Welcoming and helpful attitude towards all guests and other team members.
• Effective communication skills.
• Capability to remain focused and composed in a fast-paced environment.
• Ability to communicate on multiple frequency devices and operate handheld scanners.

Benefits:

• Comprehensive health benefits and programs.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.