Description
We are seeking a Customer and Trading Manager to lead our online picking and delivery team in-store. As a key member of our management team, you will be responsible for planning and delivering an exceptional online service, engaging and coaching a large team of shoppers and drivers, and collaborating with other managers to ensure a seamless shopping experience.
The successful candidate will have previous line management experience in a fast-paced operational environment, excellent customer service skills, and the ability to manage performance and capability.
Key responsibilities include:
- Planning and orchestrating the delivery of an online picking and delivery team
- Engaging and coaching a large team of shoppers and drivers
- Collaborating with other managers to ensure the success of the shopping experience
- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate
We offer a competitive salary ranging from £31,700, depending on experience, as well as a range of benefits, including a discount card, annual bonus scheme, free food and hot drinks, generous holiday entitlement, and pension matching.
Our company is committed to being inclusive and providing opportunities for colleagues to grow and succeed.