Description
As a Senior Care Solutions Specialist, you'll guide families and clients through their first conversations about in-home, non-medical care. You'll connect with potential clients primarily by phone, but also at times through email, chat, and text to understand their needs and explain how Home Instead can help them age well at home.
You'll develop, implement and continuously improve sales playbooks and strategy and coach the team of Care Solutions Consultants. This is a high-energy, performance-driven role where success is measured by your ability to engage with clients, build trust quickly, and meet daily outreach and conversion goals.
Responsibilities:
- Develop, Pilot and Refine New Product Offerings: Partner with marketing and product teams to develop and test emerging services or products.
- Develop, implement and refine sales playbooks to fit new customer workflows or products.
- Collaborate cross-functionally: Work closely with internal stakeholders , operations, care coordination, and marketing , to ensure consistent follow-through on new client commitments and pilot initiatives.
- Drive Continuous Improvement: Identify process gaps or emerging trends.
- Meet or exceed individual sales metrics, which may include call volume + talk time, conversion rates, and quality standards.
Requirements:
- Bachelor’s degree preferred
- 5+ years of phone-based sales or customer service experience (inbound and outbound)
- Experience developing sales strategies
- You thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives.
- You’re an empathetic communicator who can balance compassion with confident sales execution.
- Experience working remotely, managing your time effectively, and staying connected to a virtual team.
- Experience in home care, healthcare, or senior services is a strong plus.
Benefits:
- Hourly hiring range: $24.20 – $28.85
- Variable bonus of $10,000 - $15,000