Description
Zendesk is looking for a seasoned Sales Leader to manage its Commercial and Enterprise sales teams across the Greater China Region (GCR), including Mainland China, Hong Kong, and Taiwan.
The successful candidate will be based in Singapore and report directly to the RVP, Asia Sales. The role involves shaping go-to-market strategies, coaching high-performing sales professionals, and driving customer success to maximise revenue growth.
Key responsibilities include:
- Leading, mentoring, and managing the Commercial and Enterprise sales teams for the GCR region
- Developing and executing sales strategies tailored to the GCR market dynamics
- Building trusted advisor relationships with senior-level stakeholders and key accounts
- Collaborating with marketing, product, customer success, and channel partners to optimise the sales cycle and customer experience
- Managing pipeline, forecasting, and deal progression to support regional sales targets
- Using data-driven insights and Salesforce dashboards to monitor and enhance sales team performance
- Acting as the voice of the customer in internal strategic discussions
- Hiring, developing, and retaining top sales talent
- Navigating the complexities of the GCR business environment with cultural sensitivity and agility
Requirements:
- Proven track record of leading Commercial and Enterprise sales teams in the GCR region
- Native or business-fluent level Mandarin proficiency; Cantonese skills are a plus
- 12+ years of successful sales experience with year-on-year quota achievement in the Enterprise segment
- Demonstrable experience in leading a team of experienced AEs, preferably in CX, CRM, AI, or related sectors
- Proven ability to deliver consistent revenue growth in complex sales environments
- Experience leading both direct sales and working with channel partners in the GCR market
- Strong analytical skills with expertise in sales forecasting, pipeline management, and performance metrics using Salesforce or equivalent CRM tools
- Comfortable engaging and influencing senior executives internally and externally
- Demonstrated skills in hiring, developing, and retaining high-performing sales professionals
- Strategic and operational mindset balancing big-picture vision and detail execution
- Deep understanding of GCR market dynamics, customer buying behaviours, and competitive landscape