Description
We are seeking a hands-on and results-driven Manager, Fulfilment (Warehouse) to oversee our end-to-end warehousing and fulfilment operations.
In this role, you will be responsible for ensuring operational excellence across warehouse processes, driving productivity, maintaining service quality, and leading a high-performing team.
Responsibilities:
- Manage end-to-end warehousing and fulfilment operations, ensuring smooth and efficient warehouse processes.
- Supervise, organize, direct, and train a team of warehouse associates.
- Establish, monitor, and manage operational goals.
- Ensure accurate fulfilment of B2B and B2C orders within agreed SLAs.
- Review and prepare workflow, manpower, and space requirements.
- Participate in warehousing design and implement warehouse management procedures.
- Use system software to manage inventory flow.
- Manage arrangements with internal and external delivery partners.
- Optimize warehouse operations through continuous improvement.
- Collaborate with internal stakeholders to flag system and process gaps.
- Develop and execute project-based solutions.
- Communicate policies to associates and maintain compliance.
- Ensure a safe and healthy work environment.
Requirements:
- Bachelor's degree in Logistics, Supply Chain Management, or a related discipline.
- 3-5 years of operations management experience, preferably in logistics, warehousing, or supply chain.
- Hands-on experience in warehouse operations and fulfilment.
- Good understanding of B2B and B2C warehousing and fulfilment operations.
- Strong business acumen and operational objectives.
- Proven ability to manage resources effectively.
- Strong interpersonal and communication skills.
- Prior people management experience preferred.
- Comfortable working in a fast-paced environment.
- Highly organized, detail-oriented, and process-driven.
- Proficient in Microsoft Office and Google Workspace.
- Familiarity with Warehouse Management Systems (WMS) is an advantage.
- Strong proficiency in English.