Description
Salesforce is seeking an Engagement Delivery Manager (Project Manager) to lead project teams and drive successful customer outcomes with implementations. The ideal candidate will have 5+ years of professional services, consulting, or project management experience, and 2+ years of experience managing technology implementations, preferably on the Salesforce platform.
Your Impact As an Engagement Delivery Manager, you will:
- Lead project teams and provide clear communication, motivation, and direction
- Act as the primary customer interface and run project management activities
- Build and lead project plans, monitor progress, and adjust schedules as needed
- Guide teams through the software delivery lifecycle using Agile
- Oversee utilization of project resources and budget
- Lead one large project or multiple small to medium-sized related projects
- Anticipate and remove obstacles that slow down or block teams from reaching project goals
- Facilitate requirements gathering and prepare project deliverables and Salesforce documentation
- Work as an extension of the account team to grow the Salesforce footprint
- Participate in end-to-end implementation planning, including project management, risk and issue management, communication, and organizational change
- Facilitate User Acceptance Testing with business end users
Basic Qualifications
- 5+ years of professional services, consulting, or project management experience
- 2+ years of experience managing technology implementations, preferably on the Salesforce platform
- Proven experience in project management, including external client projects in software development, CRM, and SaaS environments
- Ability to balance business and technical requirements to produce a project plan
- Ability to facilitate meetings with client stakeholders and support team members
- Demonstrated project management skills, with direct responsibility for leading project teams of 10+ members and managing budgets and schedules
- Ability to hold difficult conversations and maintain clear communication with remote consultants
- Strong interpersonal skills and strong verbal and written communication
- Proficiency in Spanish and English
- Availability to travel regionally and occasionally internationally
Preferred Qualifications
- Business process knowledge in an industry vertical (e.g., Financial Services, Telco, Health & Life Sciences)
- Project management certification (e.g., PMP, SAFe, Scrum)
- Experience advising client business and technology stakeholders
- Pre-sales skills and change management experience
- Exposure to enterprise-scale integration solutions and cloud technology
- Experience implementing CRM solutions across Sales, Service, Marketing, or Commerce
Benefits Salesforce offers various benefits and resources to support employees in finding balance and being their best selves.