Description
As a member of the Dealer Sales Pod, you will be responsible for ensuring an iconic experience between the Dealer and Capital One by leveraging the Sales System & Protocol.
Your main goals will be to enable your ASM, DSM, and RM partners to focus on building best-in-class relationships and bringing solutions to match their needs through consultative selling.
Key responsibilities include:
- Serving as the main point of contact for dealer customer service escalations.
- Providing high-touch concierge service.
- Developing a deep understanding of products and programs, mining for dealer pings, and proactively setting up other Sales Pod members to be more effective through their conversations with the dealer.
- Cultivating positive relationships with dealer customers to become their point of contact for all service and execution needs.
- Acting as a support and administrative coordinator between Capital One and dealership customers.
- Managing and resolving outstanding dealer sales items.
- Engaging in high-level dealer communication via phone calls, email, and dealer messaging.
- Leveraging various systems and internal teams to resolve outstanding dealer issues.
- Educating Dealer Customers on Capital One Auto Finance's programs, tools, platforms, policies, and procedures.
- Collaborating with teammates cross-departmentally to solve problems.
This role requires effective communication skills, multitasking, efficient typing, and attention to detail. A likely match for this position is an energetic and fun individual with strengths in quality assurance and process management.
Schedule Expectations:
- Available ~3 Saturdays a month as needed.
- In-office 5 days a week for the first 90-day training period.
- Potential to work up to 2 Sundays a month.
Basic Qualifications:
- High School Diploma, GED, or Equivalent certification.
Preferred Qualifications:
- Associate's Degree.
- 2+ years of Sales or Customer Service Experience.
Salary Information: Phoenix, AZ: $62,900 - $71,800 per year.
Benefits: Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.