Description
At Mercury, we aim to provide an empowering and seamless banking experience. As a Senior Product Manager for Fraud, you'll build products that balance customer experience with fraud prevention. You'll develop a deep understanding of our customers, their accounts, and our money movement products to protect them and Mercury from fraud.
Responsibilities
- Shape the strategy and roadmap for fraud prevention across your area
- Design and execute on the strategic vision to mitigate fraud and improve risk experience
- Craft user journeys that apply appropriate friction based on risk signals
- Build operational and platform tooling to enable risk and support teams
- Partner with data science to develop, deploy, and improve ML models
- Establish and track metrics for risk effectiveness, operational, and customer experience impact
- Support the development of Mercury's risk capabilities
Requirements
- 7+ years of relevant product management experience, including experience within fraud or risk in banking or fintech environments
- Deep customer empathy and understanding of how risk friction impacts user experience
- Experience working with complex automated decisioning systems, rules, ML models, real-time data pipelines
- Proficiency with analytics and translating understanding into actionable insights
- Strong track record of cross-functional leadership
- Exceptional communication skills