Description
Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
As a Senior Forward Deployed Product Manager, you will work directly with Fin's biggest customers to deploy and optimize their use of Fin's AI-powered customer support solutions.
What's the opportunity? In AI, proximity to customer reality is crucial. As a Forward Deployed Product Manager, you will be responsible for understanding customers' businesses, support operations, and technical environments to ensure successful deployments of Fin's solutions.
What will I be doing?
- Own outcomes for a portfolio of strategic customers deploying Fin
- Run the full deployment process, from pitching and demoing Fin to configuring and integrating the solution
- Be the AI expert in the room, educating customers on how to get outstanding results from Fin
- Partner with Sales, Success, and R&D to ensure seamless deployments
- Turn learnings from the field into product improvements
- Build the playbook for future deployments
What skills do I need?
- Customer obsession with a bias for action
- Strong communication and storytelling skills
- Technical fluency, including modern tech stacks and AI models
- Evidence-based thinking and data analysis
- Cross-functional influence and comfort with ambiguity
- Operational rigor and organization
Even better if you have:
- Experience building product for enterprise customers
- Startup or B2B SaaS experience
- Background in technical consulting, solutions engineering, or customer success