Description
We are seeking a Director to lead APAC client servicing for BlackRock’s alternatives businesses. As alternatives continue to grow across the region, this role will support the development and management of a multilingual team that provides local expertise, process ownership, and end-to-end support across the client lifecycle.
The Director will act as the primary APAC liaison to BlackRock’s global operating model, providing strategic oversight of onboarding, servicing, operating model design, and risk management. Working closely with business, product, legal, compliance, and operations partners, the role will help scale the business, drive operational excellence, and deliver an exceptional client experience.
Key Responsibilities:
Regional Leadership & Operating Model
- Lead the APAC alternatives client servicing team and build and develop a multilingual team.
- Serve as the in-region link between APAC and the team’s global operational footprint.
- Deliver alternatives operational expertise to APAC clients, enhancing the overall client experience.
- Act as the clear regional point of contact for Client Business, Capital Formation, and Product Strategy on alternatives operational questions.
- Set clear handoffs, service standards, and escalation paths between regional teams and our global support model.
- Represent APAC client needs in global forums to shape priorities and platform investment.
Fundraising & Due Diligence Support
- Work with the global team on APAC fundraising materials; produce and review regional and local-language versions for client audiences.
- Manage APAC due diligence requests in region.
- Support Product Strategy and Capital Formation in-time-zone for client-driven due diligence processes.
Investor Onboarding & AML/KYC
- Guide APAC investors through onboarding, working with the global team on subscription documents, AML/KYC, FATCA/CRS validation and investing-entity setup.
- Translate Luxembourg and Cayman fund-domicile KYC requirements into practical guidance for APAC investor types.
- Support clients with digital subscription and investor portal onboarding.
Investor Servicing & Reporting
- Act as the in-region contact for investor servicing questions, including capital calls, distributions, transfers, wire updates and statements.
- Drive AML/KYC refreshes and FATCA/tax remediation for APAC investors.
- Review client reporting requests and triage regulatory or local-market needs.
- Produce and review in-region reporting and client materials where local expertise or language is needed.
Scale, Innovation & Process Excellence
- Find recurring APAC client needs and work with the global team to turn them into standard solutions.
- Partner with technology and data teams to use AI and automation across onboarding, reporting and servicing.
- Help shape global initiatives so they account for APAC regional, language and regulatory differences.
Qualifications:
- 10+ years of Alternatives experience at an asset manager, fund administrator or institutional allocator, and 12+ years of overall financial services experience.
- Proven experience leading and developing teams, including working across locations and time zones with a global operating model.
- Experience working with centralized operations or centers of excellence.
- Hands-on experience with investor onboarding, AML/KYC and FATCA/CRS.
- Working knowledge of Luxembourg and Cayman fund-domicile KYC/AML requirements.
- Detailed knowledge of closed-end, LP drawdown fund structures, capital activity and investor servicing.
- Familiarity with private fund legal documents.
- Strong understanding of the APAC alternatives regulatory landscape.
- Enough reporting expertise to judge client requests and push back where necessary.
- Hands-on ability to produce and review client reporting, due diligence responses and presentation materials.
- Infrastructure and hedge fund experience preferred.
- Experience with eFront, investor portals and CRM platforms preferred.
- Track record of influencing senior stakeholders.
- Ability to present to senior client audiences and explain complex regulatory and operational topics clearly.
- Experience leading process standardization and technology-enabled change.
- Fluency in written and spoken English required, Mandarin preferred.
Our benefits
- Comprehensive benefits package including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO).
Our hybrid work model
- BlackRock’s hybrid work model enables a culture of collaboration and apprenticeship while supporting flexibility for all.