Description
We are seeking a Part Time Medical Receptionist/Admin to join our team at Clifton Rise Family Practice, a well-established GP practice committed to delivering high-quality, patient-centred care.
The successful candidate will be responsible for handling patient enquiries, managing appointments, processing documentation, and maintaining accurate patient records while adhering to Practice policies and NHS guidelines.
Main Duties and Responsibilities:
- Provide a professional, friendly, and efficient reception service to patients and visitors.
- Greet patients and assist with general enquiries in person and by telephone.
- Book, amend, and cancel appointments in accordance with Practice procedures.
- Signpost patients to the most appropriate service where required.
- Process repeat prescription requests and issue completed prescriptions to patients after carrying out identity checks.
- Ensure patient confidentiality is maintained at all times.
- Provide cover for all reception positions when required.
- Maintain a thorough understanding of Practice procedures, policies, and protocols.
- Process incoming correspondence, including scanning and workflow management through Docman.
- File and maintain electronic patient records accurately.
- Open, sort, and distribute incoming mail.
- Prepare documentation and reports as requested by clinicians and management.
- Support the Practice recall and call/recall systems.
- Carry out photocopying, scanning, and other routine administrative tasks.
Requirements:
- Previous experience working in a GP practice, NHS, or healthcare setting.
- Previous experience as a Medical Receptionist/Administrator or in a similar role.
- Experience using EMIS Web or a similar clinical system.
- Experience using Docman, including document processing and workflow management.
- Experience dealing with patients both face-to-face and over the telephone.
Person Specification:
- Essential skills and qualifications as specified in the job description.