Description
A medical receptionist is the primary representative of our GP Practice. You will need to be capable of handling stressful situations at any given time in order to serve the patients.
We require someone with experience who can join our team and bring with them the above skills that will enhance the care we provide to our patients.
Main duties of the job
- General administrative and reception duties within the Practice
- Dealing with telephone, face to face and electronic enquiries
- Booking and/or amending patient appointments and home visits
- Contacting patients to provide information from the clinical team
- Assisting patients to access our services and those available in the wider community
Job responsibilities
- Receiving patients, consulting with members of practice team
- Processing personal and telephone requests for appointments
- Register new patients, checking all details for accuracy
- Taking messages and passing on information
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Processing and distributing paper correspondence received into practice
- Filing and retrieving paperwork
- Computer data entry/data allocation and collation
- Providing clerical assistance to practice staff as required
- Keeping the reception area, notice boards, leaflet etc. tidy and presentable
- Cover sickness/annual leave and work reasonable overtime when required
- Perform any other relevant and reasonable duties that may be requested by the Partners
- Undertake statutory and mandatory training as required
Appointment System Management
- Book/edit/cancel appointments and recalls ensuring sufficient information is recorded
- Monitor effectiveness of the system and report any problems or variations required
Medical Records Management
- Retrieve and refile records as required
- Ensure correspondence, reports, results, etc., are filed in correct record
- Ensure records are kept neat and tidy and in good repair
Scanning duties
- Scan patient-related documents onto their medical record using read codes
- Add any additional information about the source of the document
- Forward the document to the doctor or nurse who initiated the referral
- Ensure incoming letters are scanned onto the patient record within a 48/72-hour timescale
Health & Safety
- Maintain an awareness of the Freedom of Information Act
- Manage your own and others health & safety and infection control as defined in the Practices Health & Safety Policy
- Comply with Practice health & safety policies by following agreed safe working procedures
- Actively report health & safety hazards and infection hazards immediately