Description
The Programme Coordinator provides support for the implementation of eLearning strategies, working with customer success managers, customer learning managers, proposition leads and video editors to develop high-quality online learning videos appropriate for each customer business unit.
Responsibilities:
- Ensure end-to-end management of the video creation process from recording to publishing.
- Manage deadlines and progress across the team to ensure videos are delivered on time.
- Collaborate with different groups and individuals and maintain a schedule.
- Support a content review process to ensure videos published are reviewed regularly by the appropriate content authors.
- Manage training site maintenance and publishing videos and updating all relevant content to the site.
- Work with 3rd parties on language subtitles and manage video subtitle content and captions.
- Manage administrative aspects involved with customer certifications.
- Produce data and analytical reports on views, click-through rates for videos and completion of certifications.
- Manage the video database to ensure 100% accuracy of data and process efficiency.
- Provide video editing support for recorded webinars ensuring consistency in branding and CX Power BI and analytics experience.
- Continuously seek opportunities to automate and build efficiencies into function processes and database management.
Benefits:
- Healthcare
- Retirement planning
- Paid volunteering days
- Wellbeing initiatives
Skills and Qualifications:
- Advanced planning and organisational skills
- Excellent verbal and written communication skills
- Time management
- Problem-solving and resourceful
- Results-driven
- Advanced Excel skills essential
- Process automation experience
- Technical skills and willingness to learn new software
- Experience with any of the following is desirable: Kaltura, LMS, Adobe Premiere Pro, Asana, Wistia, AEM
- Database management skills/SQL would be an asset
- Video editing (Adobe Premiere) would be an asset
- Prior experience with eLearning programs would be an asset
- Knowledge of financial markets would be ideal