Description
We are looking for a Senior Technical Account Manager to join our team in Hong Kong. As a Senior Technical Account Manager, you will serve as the main point of contact for individual-level contracts, providing comprehensive business process, product/service functionality, and implementation knowledge in an advisory manner.
Responsibilities:
- Customer Engagement: Serve as the main point of contact for individual-level contracts, providing comprehensive business process, product/service functionality, and implementation knowledge in an advisory manner.
- Issue Resolution: Review service requests, gather information, and determine next steps to resolve customer issues and incidents in a timely manner.
- Account Management and Governance: Develop and maintain service delivery and project plans, ensure positive margins, and conduct periodic account planning and reviews.
- Technical Delivery Management: Advise customers on optimal use and health of their Oracle product/service investment, provide ongoing maintenance, and collaborate with cross-functional teams.
- Innovation and Continuous Improvement: Identify and develop innovative ways of delivering service, contribute to the team, and provide guidance and share knowledge of relevant product, service, and support information.
Requirements & Qualifications:
- Bachelor's degree in Finance, Accounting, Business, Information Systems, Computer Science, or related discipline.
- Professional finance/accounting qualification strongly preferred: CMA, CPA, CA, ACCA, or equivalent.
- English fluency required (written + spoken, business-grade); native or fluent Cantonese required.
- 8+ years of finance/FP&A/financial close experience, including at least 4 years hands-on with Oracle FCCS and EPBCS.
- End-to-end functional configuration of FCCS and EPBCS, including dimension design, consolidation methods, intercompany eliminations, multi-currency translation, and statutory/management reporting outputs.
- Hands-on experience building calculation logic for consolidated funding flows, intercompany profit-distribution, and group consolidation scenarios.
- Solid knowledge of financial close cycle , trial balance capture, intercompany matching, eliminations, FX translation, multi-entity consolidation, ownership handling.
- Ability to support month-end, quarter-end, and year-end close processes from design through execution and statutory sign-off.
- Experience with config, build, and validation of calc scripts, business rules, member formulas, dashboards, approval workflows, and Smart View reports.
- Experience running or supporting SIT/UAT/regression cycles, end-user training, and hyper-care.
- Knowledge of Oracle EPM Automate, REST API, Data Management/Data Exchange, ODI/FDI.
- Ability to collaborate with solution architects on dimension design, integration patterns, and security hierarchies.
- Familiarity with Smart View, dashboards, and reporting outputs required for finance audiences.
- Workshop facilitation skills (fit-to-standard, solution design, UAT readiness).
- Comfortable translating complex finance-process intent into board-ready configuration and back into audit-traceable documentation.
- Independent and a proactive personality.