Description
We are seeking a dynamic and inspirational Business Manager to lead and engage a team with the unique Tilbury vision. As a Business Manager, you will act as the ultimate Charlotte Tilbury ambassador and play a key role in driving sales success, leading a team, and creating magical customer experiences.
Responsibilities:
- Weekly and monthly productivity reporting to the Retail Manager
- Driving sales success through motivation of the team to hit daily and monthly KPI targets
- Leading a team through daily briefs, performance 121 meetings, and general line management
- Monthly rota scheduling, payroll budgeting, and forecasting
- Working and liaising with host store partners and senior stakeholders
- Monitoring stock levels and providing proactive counsel to the Retail Manager on stock lines
- People planning and ongoing talent management and succession planning of the team
- Creating a positive and cooperative team culture in store
- Owning the end-to-end recruitment process in your store
- Identifying the training needs of the team and providing feedback about advancement in opportunity areas
- Driving and building your business KPI performance to achieve market-leading results
- Ensuring the best customer experience is being delivered
- Owning your counter metrics and unlocking the steps that need to be taken to manage future risks and opportunities
- Thinking limitlessly with your plan for the calendar year
- Proposing plans, events, and other limitless activity to unlock commercial success
- Adhering to health and safety guidance in the workplace
- Executing flawless grooming standards
Requirements:
- Retail management experience
- A genuine passion for the beauty industry
- Commercial acumen
- People management experience
- Strategic planning experience
Benefits:
- Structured induction programme – Charlotte’s Magic Academy
- Structured career development
- Exclusive launches of new products
- Access to Tilbury Treats – our rewards platform
- Life assurance, birthdays off work, team sales incentives, and more