Description
We are seeking a Revenue Operations Manager to support and improve processes, technology, data, and analytics for our Marketing, Sales, and Customer Success teams.
The successful candidate will have 5-7 years of experience in Revenue Operations, Sales Operations, Marketing Operations, or Customer Success Operations, with a strong analytical mindset and commercial acumen.
Responsibilities:
- Support continuous improvement across go-to-market processes, planning, technology, reporting, and analytics.
- Analyze Marketing, Sales, and Customer Success data to identify trends, performance gaps, and opportunities for improvement.
- Build and maintain dashboards, reports, and recurring analysis to support Revenue Operations and go-to-market leadership.
- Support annual and ongoing planning activities, including capacity, coverage, territory, quota, pipeline, and forecasting analysis.
- Support and optimize key stages of the sales cycle through effective use of Salesforce (SFDC), CPQ, HubSpot, and external account enrichment tools.
- Monitor and improve data quality, integrity, and consistency across go-to-market systems.
- Work with stakeholders to understand business requirements and translate them into reporting, process, and system requirements.
- Support the prioritization, testing, and implementation of system enhancements in partnership with technical teams.
- Help maintain alignment across Marketing, Sales, and Customer Success processes, policies, and procedures.
- Analyze pipeline, forecasting, demand generation, opportunity progression, renewals, and other key go-to-market performance metrics.
- Develop a strong understanding of the end-to-end customer journey and provide insights that connect performance across the GTM value chain.
- Create clear, actionable analysis and recommendations for Revenue Operations and GTM stakeholders.
Requirements:
- 5-7 years experience in Revenue Operations, Sales Operations, Marketing Operations, Customer Success Operations, Business Operations, or a similar analytical role within a B2B software environment; SaaS experience is preferred.
- Strong analytical skills with the ability to interpret complex datasets and translate findings into clear business insights and recommendations.
- Experience supporting go-to-market planning and performance management, ideally including areas such as capacity and coverage planning, territory and quota planning, pipeline management, forecasting, opportunity stage management, demand generation, and renewals.
- Strong working knowledge of Salesforce (SFDC), including reporting, dashboards, data structures, and sales processes.
- Experience gathering and documenting business requirements for Salesforce, CPQ, reporting, or other GTM systems.
- Ability to synthesize information from multiple data sources to provide interconnected insights across the GTM value chain and customer buying journey.
- Advanced Excel skills, including the ability to manipulate, analyze, and present complex datasets.
- Strong attention to detail and a commitment to maintaining high standards of data quality.
- Strong communication and stakeholder-management skills, with the ability to work effectively across Marketing, Sales, Customer Success, Finance, and other teams.
- A proactive and curious mindset, with the ability to identify problems, investigate root causes, and recommend practical solutions.
- Ability to manage multiple priorities and work effectively in a fast-paced, growing global organization.