Description
At Instructure, we believe in the power of people to grow and succeed throughout their lives.
Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
You will be joining our Sales & Marketing team as a Renewal Operations Manager, responsible for owning the cadence of renewal manager reviews and CS BU leader forecast alignment.
Primary Responsibilities
- You will own the rhythm of the business, ensuring weekly leadership meeting attendance with the Renewals leader and Finance, and the final vetted Weekly Deck handoff to Rachel.
- You will run the end-to-end weekly forecast, pulling and refreshing the ATR model via Google Colab notebook, auditing and adjusting the Forecast Walk with manual Salesforce corrections, pushing shifts to the week-over-week dashboard, and maintaining the FCST Call Calculator.
- You will build the "why" behind forecast movements each week, creating the Rhythm of Business commentary and the Weekly Narrative feeding the automated weekly forecast update, partnering with Renewals and Sales leaders on account-level shifts.
- You will own the Renewal Save List, managing save plays and win-back strategies for at-risk accounts, and producing deal write-ups for leadership review.
- You will ensure data integrity and linking, resolving linking gaps, debooks, and amendment errors before they reach leadership reporting.
- You will build and maintain the Google Colab notebook behind the ATR code and the analytics workflow behind the automated weekly forecast update.
Experience & Qualifications
- Must-haves:
+ Three to five years in Renewals Operations, Revenue Operations, or a similar GTM operational role. + Deep Salesforce fluency for renewal opportunities, quoting, and linking. + Working fluency in Google Colab and Analytics tools. + Comfort in a high-pressure, weekly-cadence environment. + Strong Excel and Google Sheets modeling skills. + Clear written communication skills.
- Nice-to-haves:
+ ATR or comparable renewal-tracking model experience. + Experience operating in an operational matrixed reporting structure.
Success Measures (First Year)
- Weekly Rhythm of Business narrative and Weekly Automated Forecast Update restored to a sustained, on-time weekly cadence.
- Consistent, on-time weekly forecast delivery.
- Improved linking accuracy and reduced unlinked ATR.
- A documented save-plays program with tracked outcomes.
- A named, working Renewals/Sales interlock.
Benefits
- Competitive compensation, plus all full-time employees participate in our ownership program.
- Flexible work culture.
- Generous time off, including local holidays and our annual "Dim the Lights" period.
- Comprehensive wellness programs and mental health support.
- Learning and development resources, including professional development tools and tuition reimbursement.
- The technology and tools you need to do your best work.
- Motivosity employee recognition program.