Description
We are seeking a Night Receptionist to join our team at Le NEST Paris La Défense MGallery Collection, a 5-star hotel located in the heart of La Défense.
As a Night Receptionist, you will be responsible for providing exceptional customer service during late-night arrivals and departures. Your duties will include:
- Welcoming guests with calmness and efficiency during late-night arrivals
- Managing check-in and check-out procedures using Opera systems
- Handling phone calls, last-minute reservations, and providing information to guests
- Ensuring the security of people and property during the night
- Preparing accurate reports for the morning team
- Responding to guest requests and ensuring their satisfaction
- Collaborating with various departments, including restaurants and technical services
- Performing tasks related to the service and generating necessary reports
To be successful in this role, you should have:
- A background in hospitality or restaurant management (desirable)
- Experience in reception roles (not required but advantageous)
- Fluency in French and English, with a third language being an asset
- Ability to work under pressure and take initiative
- Proficiency in Opera and Microsoft Office
- Strong communication and interpersonal skills
- Autonomy, attention to detail, and a customer-centric approach
In return for your hard work, we offer:
- A permanent contract with a competitive salary
- Monthly food allowances
- 50% reimbursement of transportation costs
- On-site cafeteria and hot beverage vending machines
- Favourable health insurance with employer contributions
- Social and Economic Committee (CSE) benefits
- Employee savings plan
- Collective interest-sharing scheme
- Heartist card for exclusive discounts at Accor and partner establishments