Description
Salesforce is seeking a Manager, Technical Consulting to play a meaningful part in managing, training, and building the careers of our technical consulting team. The successful candidate will have up to 15 direct reports and will be responsible for delivering technical work as a technical architect on Salesforce’s Life Sciences Cloud projects at 50% utilization. The role involves leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.
Responsibilities:
- Deliver technical work as a technical architect on Salesforce’s Life Sciences Cloud projects at 50% utilization
- Lead a team of Technical Consultants and Senior Technical Consultants
- Build the practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team
- Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies and Enterprise AI Architecture frameworks
- Identify and lead internal critical initiatives to grow the consulting practice
- Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
- Lead Enterprise Architecture and Governance for an enterprise-level customer engagement
- Lead functional and technical workshops
- Lead a project team of developers focused on driving optimized solutions for our clients leveraging Salesforce Lifesciences and Health clouds
- Ensure the success of these teams while securing the highest CSAT and business outcomes
- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders
- Highlight and manage risk areas in the solution in a proactive manner
Minimum Requirements:
- 10-15 years of experience leading Salesforce technical consulting projects and handling individual contributors
- 5+ years of people management experience
- Strong application design skills combined with strong data, integration, and security architecture skills
- Proven experience architecting enterprise-level Salesforce solutions in the life sciences or Veeva product or healthcare industry
- Strong understanding of compliance and regulatory requirements including HIPAA, GxP, PHI, HL7, and FHIR
- Expertise in one or multiple domains of Healthcare Providers, Healthcare Payers, Life Science and Pharmaceuticals, Medical Devices, Public health & Government Healthcare programs, Insurance
- Experience in healthcare domain (Preferred)
- Integration Architecture (Must have)
- Platform Security (Must have)
- Identity and Access Management / Integration Security
- Sharing and Visibility (Must have)
- Data Architecture and Management (Must have)
- Architectural Design Patterns
- Apex Design Patterns (Must Have)
- Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others) or Veeva CRm experience
- Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect, System Architect)
- OmniStudio Developer/Consultant
- Health Cloud Certification (Good to have)