Description
We are seeking an Administrative Assistant - Food & Beverage to join our team at Sheraton Hotels & Resorts in Hong Kong.
As an Administrative Assistant, you will be responsible for entering and retrieving information contained in computer databases, updating records, files, and reservations, and answering inquiries from guests. You will also transmit information or documents using a computer, mail, or facsimile machine, operate standard office equipment, prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software, and handle incoming and outgoing mail.
Responsibilities:
- Enter and retrieve information contained in computer databases
- Update records, files, and reservations
- Answer inquiries from guests
- Transmit information or documents using a computer, mail, or facsimile machine
- Operate standard office equipment
- Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software
- Handle incoming and outgoing mail
- Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
- Enter and locate work-related information using computers and/or point of sale systems
Requirements:
- Follow all company policies and procedures
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information and protect company assets
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guests' service needs
- Assist individuals with disabilities
- Thank guests with genuine appreciation
- Speak with others using clear and professional language
- Prepare and review written documents accurately and completely
- Answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
- Support team to reach common goals
- Listen and respond appropriately to the concerns of other employees
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
About the Team: Sheraton Hotels & Resorts is a global hospitality brand with over 400 properties worldwide. As a member of the Sheraton team, you will be part of a community that values diversity, inclusion, and teamwork.
Benefits:
- Competitive salary
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance