Description
We are seeking a Pre Litigation File Handler to manage a caseload of up to 250 pre-litigated files to conclusion or the point of litigation. The successful candidate will undertake a variety of tasks on pre-litigated files to ensure all Client KPI's and SLA's are met.
Key Responsibilities
- Manage a caseload of approximately 250 files.
- Complete Tracker Strategy documents.
- Send out Initial Letters and complete initial file opening procedures upon receipt of new files.
- Conduct Companies Searches and ELTO Searches.
- Perform Director searches and send letters.
- Provide instructions to investigators.
- Make telephone/email chasers to claimant solicitors, insurance companies, and brokers for HMRC Schedule, medical evidence, mandates, and updates.
- Perform general admin tasks, including diarising dates for Protocol expiry.
- Escalate files to Team Leader for review when key milestones are triggered.
- Update the database on Tracker.
- Handle policy queries to clients for insured.
- Request documents from Insurers.
- Request and review OH & Personnel records from insured.
- Review medical, engineering evidence, and witness evidence.
- Close files.
- Notify brokers and co-defendants of closure.
- Perform general admin tasks, such as managing diary dates.
- Undertake ad hoc duties to support the team as required.
- Ensure compliance with the SRA Standards & Regulations.
- Adhere to the Keoghs Value.
Skills, Knowledge & Expertise
Desirable:
- Awareness and understanding of file handling processes for disease claims.
- Technical knowledge of NIHL &/or HAVS claims.
- Basic understanding of all stages of the pre-litigation process for disease claims.
Essential:
- Proficient in MS Office (Word and Excel in particular) and experience of using a Case/Claims Management system.
- Ability to use own initiative, self-organise, and self-prioritise.
- Good listening and communication skills.
- Ability to work under pressure and meet targets.
- GCSE grade A-C in English and Maths.
Benefits
- Davies Incentive Plan.
- 25 days holiday per year, which increases with level of service (opportunity to buy and sell 3 days).
- Simply Health Care Cash Plan.
- WeCare – 24/7 online GP, mental health support, and virtual wellbeing covering a range of health, mental health, wellbeing, and financial & legal wellbeing topics.
- Death In Service – after 1 year's service.
- Pension Contribution based 5% Employee / 3% Employer.
- Employee Resource Groups.
- Employee Volunteering Programme.
- Cycle to Work Scheme*.
- Tech Scheme*.
- Season Ticket Loan*.
- Gym Flex*.
- Access to Online Discount Sites.
- Discounted Gourmet Society Membership.
- Discounted Tickets for Merlin Attractions nationwide.
- Discounts at local retail outlets.
*After successfully completing probation.