Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
As a Customer Service Claims Technician, you'll assist in resolving domestic claims, requiring skills or qualifications in customer service and claims handling. You'll be the main contact for customers and stakeholders during the claims process, providing excellent customer service on every call, recording claim details accurately, and setting clear expectations for the service journey.
You'll work closely with the Home Adjusting team and communicate with various departments to ensure our customers are at the heart of everything we do. This role is ideal for someone who is empathetic, detail-oriented, and eager to learn new complex systems.
The skills you will have when you apply:
- Experience in a customer service office environment
- Excellent communication skills: speaking with and writing to policyholders, insurers, contractors, and more
- Contractor repair support experience will be a distinct advantage
The skills that will be developed once working:
- Sedgwick specific training will be provided
What we'll give you for this role:
- Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing and digital GP applications
- Group Income Protection
- Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP application
- Discounts on various products and services
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