Description
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.
You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
Responsibilities
- Manage, develop, coach and mentor Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations
- Act as the owner for your team’s accountability and performance - managing performance reviews, performance plans, and any employee relations issues for your direct reports
- Partner with Support team senior leadership to oversee team projects and initiatives to improve productivity, process or procedure
- Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary
Who You Are
- Passionate about people management and/or mentorship with previous experience leading a team, including managing other managers
- Self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach and uses data to make informed decisions
- A tinkerer with some programming experience and a basic knowledge of Linux
- Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)
Benefits and Growth
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks