Description
Compensation
- CA$25.00 – CA$26.50 per hour
Build something people love
Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada.
Your daily impact:
- The voice of Wealthsimple: You are not just a support agent; you are an advocate for our clients' financial interests. You will explain investment, trading, and personal finance concepts in a simple and accessible way for everyone.
- Strategic problem resolution: You handle the client's journey, whether it's facilitating a complex institutional transfer or navigating back-office operations. You ensure that our clients achieve their goals, such as meeting a promotion deadline.
- Creator-Owner mentality: You will work closely with all departments, from Product to Operations, learning the intricacies of creating our financial tools and improving them through direct client engagement.
- Large-scale expertise: You will establish yourself as an expert in the fintech sector, mastering multiple applications and platforms simultaneously to offer unique solutions.
Your profile:
- Confirmed customer service experience: You have 1 to 2 years of experience in a fast-paced, high-volume service environment (retail, hospitality, banking, or technical support).
- Financial curiosity: You have a genuine interest in the stock market and personal finance. If you already understand the difference between a RRSP and a TFSA, you have a head start.
- Technological agility: You are comfortable navigating multiple browser tabs simultaneously, using Slack for internal communications, and utilizing keyboard shortcuts to maximize efficiency.
- Resilience and adaptability: You adopt a growth mindset and are comfortable with a rotating shift schedule.
Requirements:
- Full bilingualism: Perfect mastery of French and English, both orally and in writing, is mandatory.
- Availability: Be available for full-time shifts of 8 hours/day (including weekends and holidays) between 8:00 and 20:30.
- Job type: This is a full-time, temporary contract position.
Benefits at Wealthsimple:
- Health Expense Account (HSA): $3,000/year A flexible, tax-free account funded by Wealthsimple to cover your health, dental, optical, and other expenses.
- Group Savings Plan Wealthsimple contributes an automatic 3% and matches your own contributions up to 1.5% (for a total company contribution of up to 4.5%).
- Paid Time Off (PTO) Up to 20 days of vacation per year (depending on contract length) + 1 paid sick day per month.
- Remote Work (WFA) You receive an automatic pro-rata allowance of $75/month to cover your home office expenses.
- Computer equipment We provide you with the latest MacBook on the market. Plus, you receive a monitor, keyboard, mouse, adapter, and headphones as gifts to work with all the comfort you need.
Why Wealthsimple?
- Top-tier health benefits and life insurance
- Long-term group savings with employer match, through Wealthsimple for Business
- 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year*
- 90 days away: work outside Canada for up to 90 days per year*
- Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS
- We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work.