Description
As a Café Ambassador at Capital One, you will be the face of the company's mission to change banking for good. You will act as a high-end service specialist and a guide to digital banking, building a community within a vibrant, modern community hub.
Responsibilities:
- Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop.
- Serve as a Brand Advocate: Share the value of Capital One's products and services through genuine conversation rather than transactions.
- Simplify the Complex: Guide customers through the digital ecosystem, helping them master mobile tools and troubleshooting tech challenges with ease.
- Facilitate Purposeful Impact: Host and support local events that promote financial health.
- Advocate & Problem-Solve: Advocate for customers, problem-solve, and own issue resolution in alignment with compliance and regulatory requirements.
- Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome.
- Stay Agile & Engaged: Move throughout the Café, connecting with the community and supporting the flow of the guest experience.
Why Join Us:
This role offers a comprehensive benefits package, including:
- Day 1 coverage for Medical, Dental, Vision, and Prescriptions
- Paid Time Off
- Education Assistance
- Matching 401(k) contribution up to 7.5%
- Paid Parental Leave
- Mental Health support
- Back-up Child or Elder Care
- Custom beverage while working
- And more!
Requirements:
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales, or Customer Service experience
Preferred Qualifications:
- Associate's degree
- 2+ years of banking experience
- 2+ years of Retail or Customer-facing experience
- Proficient in G-Suite
- Strong written and oral communication skills