Description
We're looking for a Principal People Success Partner (HRBP) to serve as the strategic HR partner for Toast's R&D organization , a 2,000+ person community spanning Engineering, Product, and Design.
You'll report directly to the Senior Director, PSP and operate as a true thought partner to senior leaders, helping shape how we build, develop, and sustain a world-class product and technology organization.
Responsibilities
- Partner with R&D SVPs, VPs and senior directors to design and evolve org structures that scale;
- Serve as a trusted advisor during reorgs and structural changes, helping leaders navigate people impacts with care and clarity.
- Lead org design initiatives end-to-end: from diagnosing root causes through to stakeholder alignment, change communication, and implementation.
- Drive consistent, high-quality performance calibrations across Engineering, PM, and Design , building leader capability and ensuring fair, differentiated outcomes.
- Champion a culture of clear expectations and candid feedback; help leaders understand what "raising the bar" looks like in practice.
- Cultivate an AI "Builder" approach by adopting and testing AI solutions to address challenges at scale.
- Use engagement data, pulse surveys, and qualitative signals to surface org health risks and partner with leaders on action planning.
- Serve as the R&D voice in the design and rollout of company-wide people programs , ensuring compensation cycles, leveling frameworks, and engagement initiatives land effectively.
- Bring an analytical lens to your work , using data to shape decisions, measure outcomes, and tell a coherent story to senior stakeholders.
Requirements
- 10+ years of HR Business Partner experience.
- Demonstrated expertise in org design , you've led restructuring initiatives, not just supported them.
- Experience as a trusted partner to VP- and SVP-level leaders; you're known for your ability to influence and coach.
- Strong analytical skills , comfortable using AI tools and working with employee data, engagement metrics, and headcount models to shape recommendations.
- Excellent judgment: you know when to push, when to listen, and when to escalate.
- High EQ and the ability to build trust quickly across a diverse, technically-oriented workforce.
- Experience at a high-growth SaaS or fintech company.
- Experience supporting a globally distributed R&D org.
Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry.
Pay Range $138,000-$221,000 USD