Senior Consultant

At Pindrop, we're leading the way in authentication, fraud prevention, and voice-based trust solutions,helping enterprises create secure, seamless digital experiences.

What You'll Do

• Serve as a trusted advisor to Pindrop’s most strategic customers, delivering expert technical and business guidance through all phases of solution lifecycle,from discovery and implementation to optimization and ongoing value realization.
• Lead complex client engagements: assess needs, define solutions, and drive successful outcomes that maximize customer value from Pindrop’s platform.
• Conduct workshops, technical assessments, and executive briefings on best practices for authentication, fraud prevention, and voice biometrics.
• Collaborate cross-functionally with Product, Engineering, Customer Success, and Sales to ensure alignment and a seamless customer experience.
• Analyze client business processes, identify opportunities for improvement, and recommend solutions that enable operational efficiency and risk mitigation.
• Guide customer teams through complex integrations and change management, resolving technical issues and ensuring adoption of Pindrop solutions.
• Develop and maintain thought leadership,authoring white papers, case studies, and reusable best practice resources for both customers and internal teams.
• Mentor colleagues and contribute to a culture of continuous learning and consulting excellence.

Who You Are

• You are a relationship-driven consultant with deep expertise in enterprise technology, financial services, SaaS, risk management, and transformative customer engagement.
• You thrive on solving complex problems at the intersection of people, process, and technology.
• You are resourceful, highly AI fluent, proactive, and communicate value with clarity to executive and technical audiences alike.
• You build quick trust through case analysis and persistent follow-up while inspiring confidence and driving high-impact results for customers.
• You are resilient in the face of challenges, change, and ambiguity.
• You are optimistic, seeing every challenge as an opportunity to learn and innovate.
• You take accountability, do what you say you’ll do, under-promise and over-deliver.
• You remain nimble, adaptable, and focused on the bigger picture when business priorities evolve.

Your Skillset

• 7+ years of consulting, technical account management, solution delivery, or customer-facing technical roles in SaaS, cloud, security, or fintech environments.
• Demonstrated ability to lead complex client engagements and solve challenging business/technical problems.
• Expertise in enterprise architecture, authentication, fraud risk, or voice-driven technologies.
• Outstanding client relationship skills and comfort presenting to C-level/executive stakeholders.
• Experience with contact center technology, voice biometrics, or security solution integration.
• Management consulting background or work in high-growth technology environments.
• Technical certifications (AWS, security, networking) or advanced degree.
• Background producing thought leadership content (whitepapers, best practices).

What We Offer

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• Paid Parental Leave,equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family
• One-time home office allowance
• Remote-first environment
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness program including Employee Assistance Program and 24/7 Telemedicine