Description
At Pindrop, we're leading the way in authentication, fraud prevention, and voice-based trust solutions,helping enterprises create secure, seamless digital experiences.
What You'll Do
- Serve as a trusted advisor to Pindrop’s most strategic customers, delivering expert technical and business guidance through all phases of solution lifecycle,from discovery and implementation to optimization and ongoing value realization.
- Lead complex client engagements: assess needs, define solutions, and drive successful outcomes that maximize customer value from Pindrop’s platform.
- Conduct workshops, technical assessments, and executive briefings on best practices for authentication, fraud prevention, and voice biometrics.
- Collaborate cross-functionally with Product, Engineering, Customer Success, and Sales to ensure alignment and a seamless customer experience.
- Analyze client business processes, identify opportunities for improvement, and recommend solutions that enable operational efficiency and risk mitigation.
- Guide customer teams through complex integrations and change management, resolving technical issues and ensuring adoption of Pindrop solutions.
- Develop and maintain thought leadership,authoring white papers, case studies, and reusable best practice resources for both customers and internal teams.
- Mentor colleagues and contribute to a culture of continuous learning and consulting excellence.
Who You Are
- You are a relationship-driven consultant with deep expertise in enterprise technology, financial services, SaaS, risk management, and transformative customer engagement.
- You thrive on solving complex problems at the intersection of people, process, and technology.
- You are resourceful, highly AI fluent, proactive, and communicate value with clarity to executive and technical audiences alike.
- You build quick trust through case analysis and persistent follow-up while inspiring confidence and driving high-impact results for customers.
- You are resilient in the face of challenges, change, and ambiguity.
- You are optimistic, seeing every challenge as an opportunity to learn and innovate.
- You take accountability, do what you say you’ll do, under-promise and over-deliver.
- You remain nimble, adaptable, and focused on the bigger picture when business priorities evolve.
Your Skillset
- 7+ years of consulting, technical account management, solution delivery, or customer-facing technical roles in SaaS, cloud, security, or fintech environments.
- Demonstrated ability to lead complex client engagements and solve challenging business/technical problems.
- Expertise in enterprise architecture, authentication, fraud risk, or voice-driven technologies.
- Outstanding client relationship skills and comfort presenting to C-level/executive stakeholders.
- Experience with contact center technology, voice biometrics, or security solution integration.
- Management consulting background or work in high-growth technology environments.
- Technical certifications (AWS, security, networking) or advanced degree.
- Background producing thought leadership content (whitepapers, best practices).
What We Offer
- Competitive compensation, including equity for all employees
- Unlimited Paid Time Off (PTO)
- Paid Parental Leave,equal for all parents, including birth, adoptive & foster parents
- One year of diaper delivery for your newest addition to the family
- One-time home office allowance
- Remote-first environment
- Company holidays
- Annual professional development and learning benefit
- Pick your own Apple MacBook Pro
- Retirement plan with competitive 401(k) match
- Wellness program including Employee Assistance Program and 24/7 Telemedicine