Description
We are seeking a Manager, Services Consulting Management to lead and develop a high-performing team of consultants delivering Workday solutions to customers.
As a Manager, Services Consulting Management, you will lead and develop a high-performing team of consultants delivering Workday solutions to customers. You will be accountable for building consulting capability, ensuring consistent delivery quality, supporting customer satisfaction, and advancing a global delivery model.
Responsibilities:
- Lead, coach, develop, and retain a diverse, high-performing team of consultants supporting Workday applications.
- Foster a collaborative, challenging, innovative, and inclusive team environment.
- Own and continuously improve consulting onboarding, performance management, talent development, and career-growth processes.
- Partner with Resource Management, regional teams, and Engagement Managers to staff customer engagements effectively and build required capability across the consulting organization.
- Drive high levels of customer satisfaction, customer happiness, references, utilization, and delivery performance against quarterly objectives.
- Ensure consultants follow Workday’s implementation methodology, delivery activities, processes, and procedures.
- Support the development and implementation of technology solutions using Workday products, outsourced solutions, and proprietary tools and techniques.
- Help assess customer needs, shape solution proposals, and oversee the implementation of end-to-end project solutions.
- Operate proactively within a global delivery model, collaborating across regions, teams, and time zones.
- Maintain and strengthen subject-matter expertise in Workday products, methodology, and customer requirements through active engagement with customer projects and delivery teams.
- Contribute to the strategic direction of the Global Services and Professional Services organization by leading and participating in internal initiatives.
- Model strong stakeholder management and collaborate effectively with customers, technical teams, developers, and operational partners.
Basic Qualifications:
- 14+ years of overall experience implementing cloud-based enterprise systems.
- 10+ years of consulting experience and people-management experience and/or experience leading implementation teams.
- Experience working with Workday, SAP, Oracle, PeopleSoft, or comparable cloud-based enterprise applications.
Other Qualifications:
- Bachelor’s degree in Engineering, Finance, Information Technology, or a related field. Master’s degree in Business, Information Systems, Information Technology, or a related discipline.
- Demonstrated experience leading teams in a global delivery or distributed-services environment.
- Strong consulting, organizational, and project-management skills.
- Ability to manage multiple projects, initiatives, and priorities across time zones.
- Strong networking, mentoring, coaching, and problem-solving capabilities.
- Proven ability to thrive in a fast-paced, high-growth, high-energy environment.
- Excellent written, verbal, interpersonal, and stakeholder-management skills.
- Ability to collaborate effectively with customers, consultants, developers, technical operations, and cross-functional partners.
Success Measures:
- High customer satisfaction and strong customer-reference outcomes.
- Achievement of utilization, staffing, delivery quality, and customer-happiness objectives.
- Growth, retention, engagement, and career progression of consulting team members.
- Consistent adherence to Workday implementation methodology and delivery standards.
- Improved consulting capability, scalability, and operational efficiency within the global delivery model.
- Meaningful contribution to strategic Professional Services initiatives.