Description
We are seeking a Digital Project Manager to join our team at TransPerfect Translations in Buenos Aires, Argentina. As a Digital Project Manager, you will execute SEO and PPC/Social Media Marketing projects from start to finish and serve as a single point of contact/accountability for their successful completion.
Responsibilities:
- Confirm clarity of instructions prior to initiating project workflow, liaising with Account Executives/Client Services to modify/correct project instructions/parameters as needed
- Coordinate with Account Executives/Client Services to educate/advise clients regarding the best way to accomplish their goals for individual projects
- Negotiate rates and deadlines with contract linguists in order to maximize profitability and project completion speed
- Use computer assisted translation tools whenever possible to maximize consistency and profitability
- Use appropriate reference materials/glossaries as needed to maximize consistency and quality
- Communicate any issues/problems/delays/additional information to Account Executives/Client Services on an immediate basis and work to troubleshoot any issues that arise
- Effectively liaise with other departments that are essential parts of the project workflow
- Effectively assess Keyword Research and Content Optimization projects and be able to provide quality checks
- Perform a Final Eye quality check and issue a quality score for the Quality Manager prior to sending a job out
- Return completed projects to Account Executives/Client Services/delivery platform on time or early
- Bill projects completely and accurately within 24 hours of project completion
- Establish and maintain working relationships with contract linguists located around the world
- Consistently give both positive and negative feedback
- File compliance reports as needed for substandard work performed and work with Quality Assurance to impose appropriate financial sanctions
- Investigate/resolve client complaints, problem solve and work with Quality Assurance/Management to ensure that appropriate systemic changes are implemented
- Work to understand and be knowledgeable about the dedicated clients as well as vertical, including current events, business trends and industry leaders
- Make recommendations to the manager on ways to improve any processes
- Provide assistance to others when able and as needed
- Complete all other tasks that are deemed appropriate for the role and assigned by the manager/supervisor
Requirements:
- Excellent communication skills (both written and verbal) in English
- Ability to effectively multitask in order to simultaneously execute multiple projects
- Exceptional problem solving/critical thinking skills
- Ability to maintain professionalism in all situations, especially under pressure and tight deadlines
- Ability to effectively communicate and collaborate well with various teams
- 2+ years' experience as a project coordinator or project manager
- Minimum bachelor's degree or its equivalent
Benefits:
- Comprehensive benefits package including medical, dental, and vision insurance
- 401k matching
- Membership to child-care providers
- Birthday off