Description
We are seeking a Chef De Brigade (F/H/X) to join our team at the Mercure Paris Boulogne hotel, located in the heart of Boulogne-Billancourt, near the Stade Pierre de Coubertin and the Parc des Princes sports complex.
As a Chef De Brigade, you will be responsible for leading a team of receptionists, ensuring excellent customer service, and overseeing daily operations at the reception desk.
Your key responsibilities will include:
- Managing the front desk area, including room sales, customer follow-up, and adherence to operational procedures.
- Supervising and training receptionists to ensure high-quality service.
- Collaborating closely with other hotel departments.
- Ensuring accurate check-in and check-out processes.
- Providing exceptional service to local and international guests.
- Actively contributing to optimizing departmental sales and promoting other hotel services.
- Meeting quantitative and qualitative targets.
- Personalizing service for guests.
- Adhering to established standards and procedures.
- Training new team members.
- Communicating effectively with senior reception staff.
To succeed in this role, you will need:
- Strong interpersonal skills.
- High organizational rigor.
- Fluency in English and French.
- Proficiency in office software, particularly Opera Cloud.
- Previous experience in a similar role within a comparable or higher-category hotel.
In return, we offer a range of benefits, including:
- Daily meal compensation (€8.70 gross per working day).
- Monthly quality bonus of €50.
- 50% public transport reimbursement.
- Health and accident insurance coverage.
- 13th-month salary (subject to seniority).
- Paid holidays.
- Annual salary review.
- Collective interest-sharing and profit-sharing schemes.
- Employee discount card (Heartist) for reduced rates across Accor hotels and partner businesses.