Description
As PayPal continues its mission to revolutionize commerce, we're looking for a driven Senior Account Representative to join our Small and Medium Business Sales team in Germany. You'll own the end-to-end commercial relationships for a portfolio of around 80 of our higher-value SMB merchants across West and Central Germany.
You'll proactively identify opportunities to deepen relationships, expand product adoption, and solve merchant needs to protect and grow transaction margin. This is a virtual position, with our German headquarters located in Berlin.
Key Responsibilities:
- Own the commercial relationship with merchants across West and Central Germany, working closely with colleagues across PayPal to deliver strong end-to-end outcomes.
- Develop tailored account plans and commercial strategies for these strategically important merchants.
- Use AI-powered tools to identify growth, cross-sell, and risk signals across your portfolio.
- Keep pipeline, forecast, and portfolio health reporting accurate, and support less experienced AM colleagues by sharing what works.
- Bring together the right internal teams to resolve merchant needs and work through ambiguous issues where no established playbook exists.
Requirements:
- 5+ years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience.
- A track record of owning high-value or strategic customer relationships and the commercial outcomes that come with them.
- Quantifiable examples of retaining and growing a complex book of business through cross-sell, upsell, or wallet-share growth.
- Comfortable using AI and commercial data to prioritize opportunities, focus your time, and intervene early where there is a risk of churn or decline.
- A problem-solver who can work beyond standard playbooks, weigh alternatives, and reach commercially sound outcomes on ambiguous merchant issues.
- A strong internal collaborator who can mobilize partners across the business, maintain clear account plans and forecasts, and reliably close out actions.
What We Offer: At PayPal, we're committed to building an equitable and inclusive global economy. We offer comprehensive, choice-based programs to support all aspects of personal wellbeing,physical, emotional, and financial,delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.