Salesforce Lead Architect

We are seeking a Salesforce Lead Architect to join our Data, Digital and Technology team at Heathrow Airport Limited. As a Salesforce Architect, you will define, communicate, and implement Heathrow IT architectures and roadmaps to drive IT strategy and goals in support of business priorities for the Salesforce platform.

You will provide governance, expertise, and leadership within HAL IT Teams, the wider 3rd party stakeholders, and support partner network for their domain or the wider enterprise. Acting as the technical authority for a complex, multi-cloud Salesforce landscape, this role will provide architectural leadership across CRM, Data & AI, and Digital Commerce capabilities, with a particular focus on enterprise integration, security, platform governance, and technical quality.

Principal Accountabilities:

• Communicate IT architectures and roadmaps effectively, translating complex technical architectures and strategies into understandable and actionable items for various stakeholders.
• Provide governance and oversight, maintaining the integrity and coherence of IT initiatives across Heathrow Airport Limited (HAL) IT teams.
• Own and govern the Salesforce architecture, aligning platform strategy with business goals, setting technical standards, and supporting delivery teams with architectural guidance and complex problem-solving.
• Design and govern integration solutions, defining standards for architecture, security, resiliency, and observability while aligning patterns, tooling, and shared services across platforms and teams.
• Provide deep technical leadership across Apex, LWC, data, security, performance, and DevOps, assuring solution quality, challenging designs, and driving continuous improvement through architectural best practices and technical debt reduction.

Qualifications, Skills, and Experience:

• Proven Salesforce Architect with experience delivering large-scale enterprise programs and multi-cloud solutions aligned to business objectives.
• Deep expertise across Salesforce Core (Sales Cloud and Service Cloud), including contact center and customer service architectures.
• Strong enterprise integration experience, designing and governing complex system interfaces, integration patterns, and cross-platform solutions.
• Hands-on knowledge of Salesforce platform architecture, including data modeling, security, performance optimization, Apex, LWC, Flows, and configuration best practices.
• Experienced in DevOps, CI/CD, and SDLC governance, with strong stakeholder management, communication, and the ability to drive pragmatic architectural decisions.

Ideally, you will also have:

• Experience designing end-to-end order lifecycle solutions using Salesforce Order Management and commerce-to-service architectures.
• Knowledge of Salesforce Data Cloud, Agentforce, and AI-driven customer engagement solutions.
• Experience with Commerce Cloud and omnichannel customer journey architecture across B2B, B2C, and D2C environments.
• Experience with Marketing Cloud architecture, customer data flows, segmentation, and campaign integration.
• Salesforce Architect certifications, ideally CTA (or actively working towards CTA), with a track record of platform modernization and technical debt reduction.