Description
We are looking for a Technical Publication Engineer to manage, validate, develop, and publish technical documentation for global software products.
The role covers the end-to-end publication lifecycle, including source-file management, localization readiness, documentation development, technical QA, defect resolution, and publishing.
The ideal candidate should have experience with structured documentation, XML/Markdown, version control, localization workflows, and documentation QA.
Key Responsibilities ##
Technical Documentation & Source Management
- Retrieve, validate, and manage the correct and latest source files, assets, and documentation versions.
- Analyse source content to determine translation/localization scope and prepare files for localization.
- Develop and maintain technical documentation using XML, Markdown, HTML, JSON, and other formats.
- Validate document structure, metadata, links, references, and content integrity.
- Manage version-controlled and single-source documentation and generate multiple publication outputs.
Localization & Quality Assurance
- Validate source and translated files for structure, content, formatting, functionality, and localization readiness.
- Perform technical, functional, and visual QA of documentation and published outputs.
- Identify and resolve issues related to content, formatting, links, XML/Markdown, metadata, images, fonts, encoding, and rendering.
- Compare source and localized content and track defects through appropriate systems.
- Coordinate defect resolution and ensure issues are addressed before final publication.
Publishing
- Configure and execute documentation publishing workflows.
- Generate outputs such as online help, PDF, Word, CHM, HTML, and ZIP packages.
- Troubleshoot build, transformation, publishing, and rendering issues.
- Rebuild and republish documentation following corrections.
- Ensure final outputs meet project and customer requirements.
Collaboration & Process Improvement
- Work closely with documentation, localization, project management, and client teams.
- Provide timely project updates and proactively communicate risks, issues, and dependencies.
- Manage multiple requests while meeting quality and delivery timelines.
- Identify process improvements that increase efficiency, quality, and reduce production risks.
- Maintain work instructions, SOPs, and project documentation.
- Demonstrate ownership, accountability, analytical thinking, and attention to detail.
Technical Skills & Tools
- Documentation & Authoring: XML Editors, Markdown, Microsoft Word, Excel, Adobe FrameMaker, AEM
- Publishing & Graphics: Adobe Acrobat Pro, Photoshop, Illustrator, InDesign
- Version Control & Content Management: Git/GitHub, AEM, documentation repositories
- Localization & Defect Management: Phrase/Memsource, Jira
- Text & File Comparison: Beyond Compare, EmEditor, EditPlus, Sublime Text
- Multimedia: Snagit, Camtasia, Aegisub
Required Skills
- Strong understanding of technical documentation and publishing processes.
- Experience with XML, Markdown, or other structured documentation formats.
- Understanding of localization, translation, and content management workflows.
- Ability to troubleshoot structured content, publishing, and rendering issues.
- Experience with document QA, defect tracking, and issue resolution.
- Understanding of version control, file structures, metadata, encoding, fonts, and publication formats.
- Strong analytical, troubleshooting, organizational, and communication skills.
- Ability to work with multiple tools and applications in a fast-paced environment.
- Strong attention to detail and commitment to quality.
- Willingness to learn new tools, technologies, and processes.
Qualification and Experience
- Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical discipline.
- 1–2 years of experience in Technical Publications, Technical Writing, Documentation Engineering, Documentation QA, Localization Engineering, or a related field.
- Experience with XML, Markdown, or structured documentation formats.
- Familiarity with publishing, content management, localization, version control, and defect tracking tools.
- Familiarity with Adobe and Microsoft Office applications.
- Experience in a multi-author or enterprise documentation environment is an advantage.