Description
Mastercard's Emerging Data Signals group is seeking a Customer Technical Support & Onboarding Engineer. The successful candidate will drive customer onboarding, implementation, and ongoing support activities.
Responsibilities:
- Lead technical solution and architecture discussions with customers
- Ensure solutions comply with Mastercard standards, best practices, and governance processes
- Collaborate with business and technology stakeholders to identify opportunities and define solution scope
- Establish and maintain high-quality technical documentation throughout the delivery lifecycle
- Coordinate execution across commercial, product, and engineering teams
- Mentor and develop junior team members
Requirements:
- Basic understanding of Java development and object-oriented design
- Understanding of modern web technologies such as React, Node.js, NPM, or Webpack
- Software architecture and solution design capabilities
- Experience integrating APIs and SDKs into customer solutions
- Payments, commerce, or financial services experience is desirable
- Proven experience leading customer implementations
- Strong stakeholder management and cross-functional collaboration skills
- Experience creating repeatable processes, standards, and documentation
- Coaching and mentoring capabilities
- Customer-focused and implementation-oriented
- Highly driven with a pragmatic approach to execution
- Excellent verbal and written communication skills
- Strong problem-solving mindset
- Alignment with Mastercard values and collaborative culture