Description
Mastercard is seeking a Senior Technical Program Manager to lead the delivery of complex, cross-functional initiatives that support the evolution of its AI platform ecosystem.
The AI Platform Engineering team is responsible for enabling the enterprise adoption of artificial intelligence by building, operating, and evolving shared AI platforms, services, governance capabilities, and operational practices.
As a Senior Technical Program Manager, you will partner closely with engineering, product, architecture, infrastructure, security, governance, operations, and business stakeholders to drive alignment, manage dependencies, reduce execution risk, and ensure successful delivery of strategic programs.
Responsibilities:
- Lead complex, cross-functional technology programs from initiation through deployment and operational readiness.
- Develop and maintain integrated delivery plans that account for dependencies, risks, resource requirements, milestones, and evolving business priorities.
- Drive alignment across engineering, product, architecture, infrastructure, security, governance, operations, and business stakeholders.
- Establish clear program objectives, success metrics, execution strategies, and delivery mechanisms.
- Proactively identify, manage, and resolve risks, issues, dependencies, and organizational blockers.
- Serve as the primary point of contact for program status, ensuring stakeholders have timely, accurate, and actionable information.
- Drive effective decision-making by facilitating discussions, evaluating tradeoffs, and escalating issues when necessary.
- Coordinate delivery across multiple teams, ensuring dependencies are understood, managed, and communicated effectively.
- Develop executive-ready communications, dashboards, status updates, presentations, and program reviews.
- Lead planning sessions, steering committees, roadmap reviews, operational reviews, and stakeholder meetings.
- Establish governance, reporting, and operational mechanisms that improve transparency, predictability, and execution effectiveness.
- Partner with engineering teams to improve delivery processes, operating models, planning practices, and cross-functional collaboration.
- Ensure programs meet organizational standards for security, compliance, risk management, operational readiness, and business continuity.
- Utilize metrics and data-driven insights to assess program health, communicate outcomes, and drive continuous improvement.
- Support strategic planning, portfolio management, roadmap development, prioritization, and organizational scaling initiatives.
- Contribute to a culture of accountability, collaboration, operational excellence, and customer focus.
Required Qualifications:
- Experience leading large-scale technical programs involving multiple engineering teams and business stakeholders.
- Strong experience managing complex cross-functional initiatives within software engineering, infrastructure, cloud, platform engineering, data, or technology organizations.
- Demonstrated ability to build and manage integrated plans, coordinate dependencies, mitigate risks, and drive successful delivery outcomes.
- Experience communicating effectively with both technical and non-technical audiences, including senior leadership and executive stakeholders.
- Strong organizational, analytical, problem-solving, and decision-making skills.
- Experience managing competing priorities and delivering results in fast-paced, evolving environments.
- Ability to influence across organizations without direct authority.
- Experience working with Agile, Scrum, Kanban, or hybrid delivery methodologies.
- Strong written and verbal communication skills, including executive-level presentation and reporting.
- Experience working within highly collaborative, cross-functional technology organizations.