Description
As a Customer Director at Faculty, you'll play a key role in growing the company's most impactful accounts and shaping its go-to-market strategy to achieve ambitious growth targets.
You'll act as a strategic partner to Telecommunications, Media, and Technology clients, helping them reinvent their operations and end-user engagement through AI-powered decision-making.
Your responsibilities will include:
- Driving revenue growth by identifying strategic opportunities to expand current accounts and finding new clients within the TMT sector
- Leading complex AI transformation programmes for major TMT clients, from strategic thinking to production-grade software delivery
- Building trusted, long-term relationships with C-suite leaders and partners, and acting as a strategic advisor on AI automation and operational efficiency
- Generating high-value growth for Faculty by shaping compelling commercial pitches and demos that showcase its technical depth and ability to solve sector-specific challenges
- Elevating Faculty's industry profile through thought leadership, media engagement, and industry forums
- Ensuring the successful delivery of high-quality client work by guiding multidisciplinary teams and navigating the ambiguity and pace of the sector
- Managing a practice within a practice, leading cross-functional teams of delivery experts, PhD-calibre engineers, and data scientists
To be successful in this role, you'll need:
- Experience managing C-level, complex stakeholder relationships in the TMT industry, with a proven track record of building trusted, long-term relationships and navigating strategic commercial conversations with confidence
- A commercially driven mindset, with a proven track record of shaping opportunities, winning work, and owning meaningful revenue responsibility
- Delivery-focused and technically credible, with a track record of translating complex AI concepts with clarity to technical and non-technical audiences
- Comfort working alongside deeply technical teams and possessing the curiosity to master and discuss artificial intelligence applications
- A leadership mindset that balances executive-level strategy with a hands-on approach to unblocking teams, challenging work constructively, and maintaining high quality
- Some experience in consulting is preferred